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ENTOURAGE CLOTHING SHIPPING, RETURN POLICY AND FAQS

 

Entourage is excited to offer free postage-paid returns on all eligible orders.  Please review our return policy below to assure your purchase is eligible for a return, then visit our RETURN PORTAL to start your return and print your postage-paid shipping label.



About Shipping Costs

All orders ship ground standard for $7.95. Orders over $50 ship for FREE! During checkout, you also have the option to select upgraded shipping for faster delivery. Pricing there is calculated in the cart. Standard ground shipping typically takes between 1-3 business days to be processed and shipped. We are based in North Georgia. Addresses farther away may take additional transit days. During peak sale and other busy times, a slight delay in order delivery may be experienced due to the volume of orders we are processing and handling.

Expedited, Overnight, 2nd day and 3rd day air orders placed before (2:00 pm EST ) will be processed and shipped the same day.

Return Policy FAQs

Please contact our Customer Care Department at 706-783-2515 or send them an email at customercare@entourageclothing.com. The Customer Care Department is open Monday through Friday from 8 am - 5 pm and will be happy to assist you!

All items eligible for return can be returned up to 21 days from purchase date for exchange or store credit, whereby your shipment back to us is postmarked no later than 21 days from the original purchase date. For store pickup orders the 21 day return window remains based on the purchase date.

To return an item, the tags must be attached to the garment for return for exchange or store credit. The item must be unworn; we have the right to refuse a return due to the condition of the garment based on wear and or smell damage. Unfortunately, if the return does not meet our criteria we reserve the right to refuse the return.

All Jewelry, intimate apparel, bodysuits, swimsuits and items purchased at a discount price of 20% off or greater is a FINAL SALE item and is not eligible for return or exchange. If we receive back an item ineligible for return, we must charge a restocking fee of 25% of the item purchase price plus $7.95 for the shipping fee. Any remaining balance will be issued as store credit.

Please review our return policy below to assure your purchase is eligible for a return, then visit our RETURN PORTAL to start your return and print your postage-paid shipping label. Our store locations can also take returns from website orders. We gladly accept returns in store during business hours. Please ask for a Manager to get the process started.

If using our return portal, our address will be automatically printed on the label. Otherwise, returns can be shipped to our Entourage Clothing warehouse. When sending your return please address it to:

ATTENTION RETURNS
Entourage Clothing
185 Madico Drive
Comer, GA 30629.

When you return an item, please make sure that all the tags are attached and include the original packing slip with the return and complete the return form that was included in your package.

Once we receive your return we can process your store credit within one week after receipt of your package. You will receive email notification when your credit has been processed.

General FAQs

BOGO (Buy One, Get One) specials are automatically calculated in the checkout. Other existing coupon codes cannot be used in tandem with an order that has BOGO items in the cart, even if you have another item in your cart that is not part of the BOGO special. If you choose to use a standard coupon, no BOGO eligible items can be in your cart.

BOGO discounts are equal or lesser value. You'll pay the current price for the highest-priced BOGO-eligible item in your cart, and the next eligible product of equal or lesser value will be free or discounted, depending on the type of BOGO promotion running. There is a one BOGO limit, meaning you can continue to add BOGO-eligible (or other) products to the cart - but the discount will only apply to one other eligible BOGO product.

We process hundreds of orders a day and always aim to fill the order without mistake, but mistakes can happen on rare occasion. In the case that an order is damaged or defective, please contact one of our awesome staff members at Customer Care at 706-783-2515 or customercare@entourageclothing.com within 3 business days of receiving your package to get the process started.

Ground shipping or UPS typically take between 1-3 business days to be processed and shipped. We are based in North Georgia. Addresses farther away may take additional transit days. Ship To Store orders typically take between 4-6 business days to be processed and shipped. During peak sale and other busy times, a slight delay in order delivery may be experienced due to the volume of orders we are processing and handling.

Expedited, Overnight, 2nd day and 3rd day air orders placed before (2:00 pm EST ) will be processed and shipped the same day.

Yes we do! Please allow for processing time at your local Post Office. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method.

Sorry, but we can not be responsible for shipping or related costs when a customer enters the wrong shipping address or their shipping address is incorrect. Packages that are refused or undeliverable will be subject to a return charge. Overnight and Second day will have a charge of $20.00 and Third day will have a charge of $18.00 with regular Ground shipping being $7.95. If you were to choose not to have your order re-delivered we can refund the cost of your items, but the original shipping cost and undeliverable charge from the carrier will be deducted from the refund along with a 20% restocking fee.

In an effort to provide the fastest service and delivery to all customers, we act upon orders shortly after we receive them. If you made a mistake please swiftly contact customercare@entourageclothing.com or at 706-783-2515. We will do our best to correct it if it is not already processing, in which case we unfortunately can not make a change. Once an order is processing the order can not be cancelled. If there are changes in price, an item goes on sale or there’s a promotional code, sorry, we are unable to modify the order if it is placed prior to price changes. We apologize for any inconvenience.

If you know that you entered the wrong address please contact us as soon as possible at customercare@entourageclothing.com so that we may assist in correcting the mistake. Please see the policy note above about changing orders.

If our system can not process the address we will contact you to be sure the address has been entered correctly. If after 7 business days we have not been able to get a response concerning the address the order will be refunded and the items placed back into inventory.

If you see an item you like but it has sold out, you may enter your email address and your size and it will be sent to us and we can check to see if it is an item we will be restocking. If we are going to restock the item we will reply to your email to let you know when it is available.

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