We have been closely monitoring coronavirus (COVID-19) and understand the uncertainties that this has caused us all. Due to the fact that people are being asked to limit their social encounters we have decided to make an amendment to our return policy for sale items. Our current policy (below) is that any items bought with a discount of over 20% are final sale items, as well as jewelry, intimates and bathing suits. We will allow any items purchased between March 13th - 27th, regardless of the discount, to be returned for exchange or store credit. Items purchased during this time are eligible to be returned through April 24th, which means received by Entourage by the 24th.
All intimates, jewelry and bathing suits are still final sale, whether full price or discounted.
As we navigate through this social downturn we want to continue to provide our customers quality customer service. The Entourage family continues to be healthy and happy and we appreciate your business.
CURRENT RETURN POLICY:
All valid items purchased are valid for 21 days from purchase date for return (Store credit ONLY) or exchange. For Store Pickup orders, the 21-day return window remains based on the purchase date. In the rare case or if you believe an order is damaged or defective, please contact Customer Care at 706.783.2515 or firstname.lastname@example.org within 2 days of receiving your package. Sorry, we cannot be responsible for shipping or related costs when a customer enters the wrong shipping address or their shipping address incorrectly. On items our carrier reports as undeliverable and returns to us, the customer will pay the return shipping costs to have it re-delivered, with standard shipping currently priced at $7.95 and faster options available if selected. If the customer chooses not to have the package re-delivered, they will be refunded them the cost of the item(s), minus the original shipping fee and a 20% restocking fee. Please note that items priced at a 20% or greater discount or when purchased using a coupon code bringing the item’s purchase price to more than 20% off the original price are FINAL SALE and may not be returned. Items must be unworn with tags attached and accompanied by receipt. Jewelry, intimates/bathing suits and sale items are FINAL SALE and may not be returned. Footwear must be in original packaging and unworn. Returned items are not eligible for sale price adjustment. Returns for web purchases will be accepted through our return portal or in store. Please review our return policy to assure your purchase is eligible for a return, then visit our return portal to start your return and print your postage-paid shipping label.