Return Policy 2020

REFUND POLICY

 

We have been closely monitoring coronavirus (COVID-19) and understand the uncertainties that this has caused us all.  Due to the fact that people are being asked to limit their social encounters we have decided to make an amendment to our return policy in regards to store returns.  Currently we are not accepting returns in store, if you have an item to be returned you must follow the return guidelines for online orders.  We are doing everything we can to keep our employees and customers safe and accepting returns in person could possibly affect the safety of our staff. 

 

All valid items purchased are valid for 21 days from purchase date for return (Store credit ONLY) or exchange. For Store Pickup orders, the 21-day return window remains based on the purchase date. In the rare case or if you believe an order is damaged or defective, please contact Customer Care at 706.783.2515 or customercare@entourageclothing.com within 2 days of receiving your package. Sorry, we cannot be responsible for shipping or related costs when a customer enters the wrong shipping address or their shipping address incorrectly. On items our carrier reports as undeliverable and returns to us, the customer will pay the return shipping costs to have it re-delivered, with standard shipping currently priced at $7.95 and faster options available if selected. If the customer chooses not to have the package re-delivered, they will be refunded them the cost of the item(s), minus the original shipping fee and a 20% restocking fee. Please note that items priced at a 20% or greater discount or when purchased using a coupon code bringing the item’s purchase price to more than 20% off the original price are FINAL SALE and may not be returned. Items must be unworn with tags attached and accompanied by receipt. Jewelry, intimates/bathing suits and sale items are FINAL SALE and may not be returned. Footwear must be in original packaging and unworn. Returned items are not eligible for sale price adjustment. Returns for web purchases will be accepted through our return portal or in store. Please review our return policy to assure your purchase is eligible for a return, then visit our FAQ section to find out where your items need to be sent.