All valid items purchased are valid for 21 days from purchase date for return (Store credit ONLY) or exchange. For Store Pickup orders, the 21-day return window remains based on the purchase date. In the rare case or if you believe an order is damaged or defective, please contact Customer Care at 706.783.2515 or firstname.lastname@example.org within 2 days of receiving your package. Sorry, we cannot be responsible for shipping or related costs when a customer enters the wrong shipping address or their shipping address incorrectly. On items our carrier reports as undeliverable and returns to us, the customer will pay the return shipping costs to have it re-delivered, with standard shipping currently priced at $7.95 and faster options available if selected. If the customer chooses not to have the package re-delivered, they will be refunded them the cost of the item(s), minus the original shipping fee and a 20% restocking fee. Please note that items priced at a 20% or greater discount or when purchased using a coupon code bringing the item’s purchase price to more than 20% off the original price are FINAL SALE and may not be returned. Items must be unworn with tags attached and accompanied by receipt. Jewelry, intimates and sale items are FINAL SALE and may not be returned. Footwear must be in original packaging and unworn. Returned items are not eligible for sale price adjustment. Returns for web purchases will be accepted through our return portal or in store. Please review our return policy to assure your purchase is eligible for a return, then visit our return portal to start your return and print your postage-paid shipping label. .