Return Policy 2020

REFUND POLICY

 All valid items purchased are valid for 21 days from purchase date for return (Store credit ONLY) or exchange.  Please note that items priced at a 20% or greater discount or when purchased using a coupon code bringing the item’s purchase price to more than 20% off the original price are FINAL SALE and may not be returned. Items must be unworn with tags attached and accompanied by receipt. Jewelry, intimates/bathing suits and sale items are FINAL SALE and may not be returned. Footwear must be in original packaging and unworn. Returned items are not eligible for sale price adjustment. Returns for web purchases will be accepted and the customer is responsible for the cost of postage for the return or items can be returned in store. Please review our return policy to assure your purchase is eligible for a return, then visit our FAQ section to find out where your items need to be sent.

In the rare case or if you believe an order is damaged or defective, please email Customer Care at customercare@entourageclothing.com within 2 days of receiving your package, damaged items must still have the tag on it as well.  Unfortunately, we cannot be responsible for shipping or related costs when a customer enters the wrong shipping address or their shipping address incorrectly. On items our carrier reports as undeliverable and returns to us, the customer will pay the return shipping costs to have it re-delivered, with standard shipping currently priced at $7.95 and faster options available if selected. If the customer chooses not to have the package re-delivered, they will be refunded the cost of the item(s), minus the original shipping fee and a 20% restocking fee.